Question 1

How does hourly booking work?

Accepted Answer

You choose how many hours you need, pick a slot and pay Rs 99 per hour. Within that time, your professional does the tasks you choose.

Question 2

Can I book just one service?

Accepted Answer

Yes. Choose "Per service" when you book, tick the service you need and pay only its listed price. For bathrooms and fans, you choose how many.

Question 3

Can I book same-day?

Accepted Answer

Yes, same-day bookings are available, subject to slot availability in your area.

Question 4

How do I cancel or reschedule?

Accepted Answer

You can cancel or reschedule anytime before your booking, from your booking confirmation or the Pristio app.

Question 5

Can I book weekly cleaning?

Accepted Answer

Yes. Choose a weekly recurring slot and we'll come on the same day and time every week.

Question 6

How much does it cost?

Accepted Answer

There are two options. Hourly is Rs 99 per hour: a 2-hour visit is Rs 198 and a 3-hour visit Rs 297. Per service, you pay a fixed price for just the task you need; see the pricing page for each service's price. No hidden charges either way.

Question 7

Should I pay by the hour or per service?

Accepted Answer

Hourly is best when you want several chores done in one visit. Per service is best when you need just one task.

Question 8

What payment methods do you accept?

Accepted Answer

We accept Google Pay, Paytm, PhonePe, Credit/Debit cards.

Question 9

What gets done in 1 hour vs 2 hours?

Accepted Answer

On an hourly booking, in 1 hour a professional can typically mop a 1 BHK or clean one bathroom. In 2 hours, you could cover floors in a 2 BHK plus a bathroom, or utensils plus the kitchen counter.

Question 10

Do I need to provide supplies?

Accepted Answer

Yes, you provide the cleaning supplies and equipment. Keep the basics ready: broom, mop and bucket, floor cleaner, toilet and bathroom cleaner, scrub brush, dishwash, cloths, gloves and a garbage bag.

Question 11

Can I combine tasks in one booking?

Accepted Answer

Yes. On an hourly booking, mix and match any tasks within the hours you book. On a per-service booking, tick every service you need and pay for each.

Question 12

Can I request specific tasks?

Accepted Answer

Yes. Tell your professional what matters most and they'll prioritise it within your booked time.

Question 13

Which areas do you serve?

Accepted Answer

We currently serve HSR Layout, Koramangala, Indiranagar, Whitefield, Marathahalli, Electronic City, JP Nagar, Jayanagar, BTM Layout, Bellandur in Bengaluru.

Question 14

Are your professionals trained?

Accepted Answer

Yes. Every Pristio professional is trained in our cleaning standards and arrives in Pristio uniform.

Question 15

What should I do with valuables before the visit?

Accepted Answer

Keep cash, gold, jewellery, watches, important documents and electronics secured before the visit. See our valuables policy.

Question 16

Do your cleaners wear cameras?

Accepted Answer

No. Our cleaners do not wear facial-recognition or body-worn cameras.

Question 17

Is my personal data safe?

Accepted Answer

Yes. We only use your details to manage your bookings. Read our privacy policy.

Question 18

How do I raise a complaint?

Accepted Answer

Let us know as soon as possible after your visit and we'll look into it. You can call us on +91 99868 87061, message us on WhatsApp.

Question 19

What if I'm not happy with the service?

Accepted Answer

Tell us within 24 hours of your visit and we'll work with you to make it right. You can call us on +91 99868 87061, message us on WhatsApp.

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