Privacy Policy

This policy explains, in plain language, what personal data Pristio collects when you use our website, app or services, why we collect it, and how we protect it.

By booking with us, you agree to this policy and our Terms & Conditions.

• Contact information: your name and mobile number (and email, if you share it).
• Booking information: the tasks you choose, your pricing option (hourly or per service), hours or service quantities booked, preferred date and time slot, booking type and any notes you add.
• Location information: your area or locality and service address, so a professional can reach you.
• Payment-related information: the amount, payment method and transaction reference. Payments are processed by trusted payment partners (such as UPI apps and card networks); we do not store your full card number, CVV or UPI PIN.
• Basic technical information: such as device and browser type, used to keep our website working securely.

• To confirm, schedule and deliver your cleaning bookings.
• To contact you about your booking, changes or cancellations.
• To process payments and keep records required by law.
• To handle complaints, feedback and support requests.
• To improve our services and keep our platform safe from misuse.

Your data is stored on secure cloud servers with access controls and encryption in transit. Booking details cannot be viewed through our public website, and only authorised team members can access them, on a need-to-know basis.

We keep your data only for as long as needed to provide our services and meet legal, tax and accounting obligations, after which it is deleted or anonymised.

We never sell your personal data.

We share only what is necessary: with the Pristio professional assigned to your booking (your name, area, address and booking details), with payment partners to process payments, and with authorities where required by law.

Your home is your private space. Our cleaners do not use facial-recognition technology or wear forehead or body-worn cameras, ever.

If we ever consider any camera technology in future, it would only be introduced with clear notice, your explicit consent and appropriate safeguards.

You can ask us to:

• Access a summary of the personal data we hold about you.
• Correct or update inaccurate or incomplete data.
• Delete your data, where we are not required by law to keep it.
• Withdraw consent for processing, which may mean we can no longer serve you.
• Raise a grievance about how your data is handled.

To make a request, contact us using the details below. We will respond within a reasonable time.

We process personal data in accordance with India's Digital Personal Data Protection Act, 2023 and applicable rules. If you are not satisfied with our response to a grievance, you may approach the Data Protection Board of India.

We may update this policy from time to time. The latest version will always be on this page, with the "last updated" date shown at the top.

• Pristio, HSR Layout, Bengaluru, Karnataka 560102
• Phone: +91 99868 87061